Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information when you register for an account or use our services:

• Name and contact information (email address, phone number)
• Date of birth and age verification information
• Identity verification documents (government-issued ID, address proof)
• Payment information (bank account details, payment method preferences)
• Gaming preferences and activity history
• Communication preferences and support interactions

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies
• Log files and analytics data

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Create and manage your PGLucky88 Casino account
• Process transactions and payments
• Provide gaming services and customer support
• Verify your identity and age for regulatory compliance
• Customize your gaming experience

Security and Compliance

• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements
• Monitor for suspicious activities
• Enforce our Terms and Conditions
• Maintain responsible gaming practices

Communication and Marketing

• Send important account-related notifications
• Provide customer support and respond to inquiries
• Share promotional offers and gaming updates (with your consent)
• Conduct surveys and gather feedback

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Identity verification and compliance
• Customer support and communication
• Website analytics and performance monitoring
• Security and fraud prevention

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

Data Security

PGLucky88 Casino implements industry-standard security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Encrypted storage of sensitive information

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection
• Strict confidentiality agreements with employees
• Incident response procedures for data breaches

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review and update your account information

Control and Correction

• Correct inaccurate or incomplete information
• Update your communication preferences
• Manage your marketing preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your information
• Object to certain uses of your information

Cookies and Tracking Technologies

PGLucky88 Casino uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for personalized advertising (with your consent)

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your gaming experience.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our gaming services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Account information is typically retained for a period of 7 years after account closure, as required by gaming regulations and anti-money laundering laws.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

PGLucky88 Casino is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Visit our Support page for assistance
• Email our privacy team through our contact form
• Use our live chat feature for immediate support

We will respond to your privacy-related inquiries within 30 days of receipt.